Shipping policy

Here at Lots of Lollies; we are thrilled that you have chosen to trust us with your business. We process orders and fulfill as fast as possible. We will be transparent at all times with the order fulfillment process and will provide a tracking number as soon as the order is completed. You can then follow the progress on your order once it is in the hands of the courier.

We have made the choice at this time to exclusively ship via US Postal Service and UPS Ground. This keeps shipping costs low and efficiency high. With the line of products we sell it is the best option. The service we use generally shows delivery times of 3-5 business days to arrive in the continental United States.

Shipping times are always an estimate as USPS does not offer a guaranteed transit time and promised date of delivery. In our experience we see about one out of every hundred packages that seem to take a "scenic route" on the way to being delivered to you. This usually happens if a parcel is misrouted and sometimes will show tracking in a region or area on the wrong side of the country. The postal system will work and get you the parcel. We do not consider a package lost until it has been 30 days since it has shipped.

Orders will be fulfilled and processed as received on normal business days. We are closed weekends and major holidays.

International shipping information - At this time we have international shipping options to Canada and the UK and are looking to expand in the future. Orders are shipped via UPS International air; typically arriving in five business days or less! The shipping charge does not include any duties or taxes. Those are the responsibility of the customer to be paid upon delivery. This is a surcharge tax charged by your government and will vary based on the total value of the order. All items are declared as commercial goods with the value listed in US dollars.

We are looking into expanding further into more markets, if you are interested please contact us through our website or send an email directly to us Hello@LotsofLollies.com Additionally there are a number of freight forwarding services in the United States that you can use to get our products to you!

Delays and back stock - Our website shows live inventory; meaning that if it shows in stock and available then we have it ready to ship. In the unlikely event that we have a shortage of product for your order a member of our team will contact you as soon as possible to find a resolution for your order.

Undelivered or returned orders - Thank you for choosing our company to do business with! We will ship to the address provided so it is critical that the correct shipping information is provided. This means a recipient name, street number and name, apartment number if applicable, city, zip, and state information. If a package is returned we will submit a refund inline with our Refund Policy. The customer can also have the order reshipped if they choose and pay the shipping cost as needed.